Most frequent questions and answers

A Quality Compatible Cartridge has been recycled and reprocessed from an original equipment manufacturer (OEM) empty core. The process differs by manufacturer and materials used with varying results in quality and page yields. Our sustainable earth cartridges are produced under an ISO 9001:2000 quality system to stringent quality control standards, using lad-tested components to ensure consistent OEM-equivalent performance.

A typical production process includes inspection and replacement of key components as needed such as the OPC (Organic Photo Conductor) drum, wiper blade, PCR (Primary Charge Roller) and magnetic roller. One of the most critical parts of a cartridge is the OPC drum. New aftermarket drums are made specifically for remanufacturers to have a harder and more durable surface than the OEM cartridge. We use only new drums in our cartridges to ensure OEM equivalent resultsullamcorper mattis, pulvinar dapibus leo.

There should be no difference in quality or page yield with our cartridges. Our cartridges contain only quality toners that work well with the OPC drum and other replacement parts to meet OEM performance

Our cartridges are backed by a 1-year quality warranty. If a cartridge does not meet expectations, simply notify our offices and return the cartridge along with a sample page showing the print quality problem in the box it came in. The cartridge will be replaced immediately. Please refer to our Product Warranty page for details.

Law prohibits manufacturers from voiding their warranty obligations on the grounds that a consumer did not use the original manufacturer’s replacement cartridge.

Printer Warranties are a confusing area and we often get asked whether a compatible cartridge will void a printer warranty. To clear up the confusion, we have outlined what you need to know:

The use of non-original cartridges alone does NOT affect your printer warranty. The original equipment manufacturers cannot force consumers to use their cartridges and cannot void the printer warranty. In fact, in Australia it is illegal under the Competition and Consumer Act 2010 for a printer manufacturer to require a consumer to use a particular brand of toner cartridge. The brand of cartridge, ink or paper you purchase is your decision.

If the printer breaks down due to something that has nothing to do with the cartridge, then the manufacturer must honor the warranty. If the failure is DIRECTLY attributed to a our toner cartridge we pay for the repair or replacement of the printer (subject to printer inspection and/or service technician’s report).

Basically, this is due to lack of education. The office products manufacturing industry has been in existence for more than 15 years. But we are working diligently to educate consumers about the value of remanufactured cartridges and the advancement the industry has made in the improved technology of remanufacturing cartridges. Through public relations campaigns, local, state and federal legislation, more and more users are realizing the added value and comparable quality of remanufactured cartridges.

Definitely! Each discarded cartridge adds approximately 1.3 kilograms of unnecessary waste to our landfills – waste that will take as long as 1,000 years to decompose. It is estimated that 100 million laser and printer cartridges are produced each year. Remanufacturing these cartridges will save an estimated 85,000 cubic metres of landfill space. The office products remanufacturing industry makes a positive impact on the environment and the economy.