The following warranty is offered by CTEC in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act and other applicable consumer protection laws and regulations.CTEC warrants to the original purchaser that our Compatible Toner Cartridge shall be free of defects in design, assembly, material or workmanship for the period of time equal to the earlier of the life of the cartridge (until the toner is depleted) or for one year from date of purchase. Your toner is depleted when you begin to see faded or light type on your printer image or, if applicable, your printer indicated a toner low message. CTEC will replace any defective toner cartridge free of charge by contacting technical support or your local CTEC representative.CTEC further warrants that the toner cartridge will not damage the print-head or printing mechanism when stored, installed and used in accordance with our recommended procedures or the printer manufacturer’s recommended procedures. In the event of any damage to a print-head or printing mechanism caused solely and directly by the use of our quality toner cartridges, CTEC will pay the reasonable cost of service and repair of the print-head or printing mechanism so damaged, provided the customer (1) notifies CTEC of such damage in writing within thirty (30) days and (2) delivers to us at the customers expense, a written service report, signed by authorized technical service personnel, identifying the product supplied as the sole and direct cause of such damage, along with print samples and damaged or replaced parts. Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.This warranty does not apply to normal wear and damage from misuse, abuse, improper storage and handling, installation accident, repair or alteration. To the fullest extent permitted by law, in no event will CTEC be liable for any loss of profits, business, savings, data, records, or any incidental, special, punitive or consequential damages related to this product. Except as stated herein or required by law, no other warranties shall apply.